What is Workflow?

Empower your support team to deliver personalized, human-like customer interactions with Workflow feature. The intuitive Flow Builder allows you to design complex, branching conversation paths without writing a single line of code. Whether you're addressing common customer inquiries or managing complex, multi-step support processes, our Workflow ensures your customers receive tailored, efficient support every time.

Our key features

Visual Flow Builder

Easy-to-Use Interface: With a drag-and-drop interface, you can visually design conversation paths, making it easy to map out customer journeys without technical expertise.

Dynamic Conversation Paths: Create branching logic that adapts to customer responses, ensuring that each interaction is relevant and personalized.

Personalized Responses

Conditional Logic: Use if-then conditions to customize responses based on customer inputs, allowing for a highly tailored support experience.

Multi-Channel Support: Apply workflows across different channels (chatbots, email, social media) to maintain consistency in customer interactions.

Data-Driven Interactions: Integrate your workflows with your CRM and other tools to pull in customer data, creating a more personalized experience.

Third-Party API Integration: Connect with external APIs to retrieve or send data during interactions, extending the functionality of your workflows.

Seamless Integration

Real-Time Feedback

Customer Satisfaction Surveys: Automatically trigger feedback forms at the end of interactions to gauge customer satisfaction and identify areas for improvement.

Instant Alerts: Receive notifications if a customer interaction needs human intervention, ensuring that complex issues are promptly addressed.

Analytics & Insights

Detailed Reports: Track the performance of your workflows with metrics like resolution time, customer satisfaction scores, and more.

Continuous Optimization: Use insights to refine conversation paths, ensuring that your workflows evolve with customer needs and business goals.